Surveypoint

Cancellation Survey

1.

So, first thing first. What led you to cancel the service?

I no longer need it
It did not serve my purpose
Found a better alternative
Found a cheaper alternative
I had issues with the customer service
Otherws

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2.

Would you mind telling us how frequently you used the service?

Once a week
2 - 3 times a week
Once a month
Less than once a month

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3.

Are there any aspects of our service that you found satisfactory?

(We'd like to know what you love about our service)

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4.

Glad to know that! Is there anything we could have done better?

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5.

Hopefully, we'll be able to resolve it. Is there a possibility of you coming back?

Yes, I would like to use your services again.
No, it had not been a pleasant experience for me.
Maybe, it's hard for me to say at this point.

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6.

Okay! How would you rate the overall quality of the service?

(where 1 means Extremely dissatisfied. 5 means Extremely satisfied)

1
2
3
4
5

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7.

Finally. How likely would you recommend our service to others?

1

Less likely

2

3

4

5

6

7

8

9

10

Most likely

Thanks for cssompleting this survey

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