Surveypoint

Cancellation Survey

Hello! This is in response to your recent cancellation of our service. Is there anything we could have done differently to improve things? We would appreciate it if you could let us know.

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7.

Finally. How likely would you recommend our service to others?

1

Less likely

2

3

4

5

6

7

8

9

10

Most likely

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1.

So, first thing first. What led you to cancel the service?

I no longer need it
It did not serve my purpose
Found a better alternative
Found a cheaper alternative
I had issues with the customer service
Otherws

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2.

Would you mind telling us how frequently you used the service?

Once a week
2 - 3 times a week
Once a month
Less than once a month

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3.

Are there any aspects of our service that you found satisfactory?

(We'd like to know what you love about our service)

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4.

Glad to know that! Is there anything we could have done better?

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5.

Hopefully, we'll be able to resolve it. Is there a possibility of you coming back?

Yes, I would like to use your services again.
No, it had not been a pleasant experience for me.
Maybe, it's hard for me to say at this point.

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6.

Okay! How would you rate the overall quality of the service?

(where 1 means Extremely dissatisfied. 5 means Extremely satisfied)

1
2
3
4
5

So, we have reached the end road here. Our team will work on your input. Thank you, and Hope to see you back!

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