Surveypoint

Q1

Which product did you ordered for shipping?

Q2

Did you face any difficulty while or after ordering the product?

Yes

Somewhat

No

Q3

Did you call our customer care centre for any enquiry or complain?

Yes

No

Q4

For what reason did you call our customer care centre?

Enquiry regarding shipping procedure

Enquiry regarding product

Any other reason

Q5

Do you think our officials at customer service centre were efficient in resolving your enquiries?

Yes

No

Q6

Did you face any difficulty in getting contact details of our customer care centre?

Yes

Somewhat

No

Q7

How long did you waited for somebody to respond to your enquiry on call?

Less than 1 min

1 to 2 mins

2 to 5 mins

More than 5 mins

Q8

Were our officials prompt in resolving your enquiry?

Yes

Somewhat

No

Q9

How long did it take to get your complain resolved?

1 day

2 to 4 days

4 to 7 days

More than 7 days

Q10

How would you rate your overall experience at our customer care centre? (out of 5)

1 being least satisfactory

2

3

4

5 being most satisfactory

Shipping Of Prod Template 3 -Form Fill

Which product did you ordered for shipping?

Did you face any difficulty while or after ordering the product?

Did you call our customer care centre for any enquiry or complain?

For what reason did you call our customer care centre?

Do you think our officials at customer service centre were efficient in resolving your enquiries?

Did you face any difficulty in getting contact details of our customer care centre?

How long did you waited for somebody to respond to your enquiry on call?

Were our officials prompt in resolving your enquiry?

How long did it take to get your complain resolved?

How would you rate your overall experience at our customer care centre? (out of 5)