Surveypoint

1.1

Do you use internet banking services?

Yes

No

1.2

Have you ever faced any difficulty while using internet banking services?

Yes

At times

No

1.3

Which one is the main reason for you to use e- banking?

24-hour service

Less time consuming

Secure transaction

Any other

1.4

How do you avail our e-banking facility?

Through website

Through android application

Through ios application

1.5

Since how long have you been using internet banking services?

1.6

For what purpose do you use e-banking service? (multiple choice)

aying bills

hopping

und transfer

ny other purpose

1.7

Do you think our customer care officials have required knowledge about e-banking service?

Yes

Somewhat

No

1.8

Were our officials prompt enough in resolving your enquiries?

Yes

Somewhat

No

1.9

How reliable is our e-banking service for making transactions?

Very reliable

reliable

Not at all reliable

1.10

How would you rate our internet banking services (out of 5)?

1 being least satisfactory

2

3

4

5 being most satisfactory

Bank Services Template 5 -Form Fill