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Hotel Services Template 1 -Form Fill
Q1
From where did you come to know about our hotel?
Newspaper advertisement
Travel service
Any website
Any other source
Q2
How long did you stay in our hotel?
1-2 day/days
3-6 days
7 days
More than 7 days
Q3
Do you think our staff members were courteous and helpful?
Yes, they were
Somewhat
No, they weren’t
Q4
Do you think the hotel rooms were clean?
Yes, they were
They were average.
No, they weren’t
Q5
What was the purpose of your visit?
Business
Family outing
Any other reason
Q6
Did you like the food served in our hotel?
Yes
Somewhat
No
Q7
How comfortable were you during your stay at our hotel?
Extremely comfortable
Comfortable
Uncomfortable
Extremely uncomfortable
Q8
Did you experience any difficulty during check-in or out?
Yes, I did
Somewhat
No
Q9
Were you satisfied with the internet connection?
Yes
Somewhat
No
Q10
Were the lights and fans of your room properly functioning?
Yes
Not all were working
No
Q11
Do you think our services was worth the price you paid for it?
Yes
Somewhat
No
Q12
Were the bedsheets, pillows and towels clean and fit for use?
Yes
Somewhat
No
Q13
Would you like to visit our hotel again?
Yes
Maybe
No
Can’t say
Q14
Why did you prefer our hotel over others?
Easy to reach
Affordable
Better service
Better food
Large rooms
Any other
Q15
How would you rate your overall experience (out of 5)?
1 being least satisfied
2
3
4
5 being most satisfied
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