Hotel Services Template 1 -Form Fill
1.1
From where did you come to know about our hotel?
Newspaper advertisement
Travel service
Any website
Any other source
1.2
How long did you stay in our hotel?
1-2 day/days
3-6 days
7 days
More than 7 days
1.3
Do you think our staff members were courteous and helpful?
Yes, they were
Somewhat
No, they weren’t
1.4
Do you think the hotel rooms were clean?
Yes, they were
They were average.
No, they weren’t
1.5
What was the purpose of your visit?
Business
Family outing
Any other reason
1.6
Did you like the food served in our hotel?
Yes
Somewhat
No
1.7
How comfortable were you during your stay at our hotel?
Extremely comfortable
Comfortable
Uncomfortable
Extremely uncomfortable
1.8
Did you experience any difficulty during check-in or out?
Yes, I did
Somewhat
No
1.9
Were you satisfied with the internet connection?
Yes
Somewhat
No
1.10
Were the lights and fans of your room properly functioning?
Yes
Not all were working
No
1.11
Do you think our services was worth the price you paid for it?
Yes
Somewhat
No
1.12
Were the bedsheets, pillows and towels clean and fit for use?
Yes
Somewhat
No
1.13
Would you like to visit our hotel again?
Yes
Maybe
No
Can’t say
1.14
Why did you prefer our hotel over others?
Easy to reach
Affordable
Better service
Better food
Large rooms
Any other
1.15
How would you rate your overall experience (out of 5)?
1 being least satisfied
2
3
4
5 being most satisfied
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