Surveypoint

1.1

How long have you been using our services?

1.2

Why did you choose our services over others?

Better calling quality

Better internet connection

Better plans

Better network

Better customer care services

Any other reason

1.3

Do you use internet data connection?

Yes

No

1.4

If yes, which internet data connection do you use?

2G

3G

4G

1.5

Are you satisfied with the voice call quality?

Yes

To some extent

No, I’m not satisfied

1.6

Which of the following connections do you use?

Prepaid

Postpaid

1.7

Are you satisfied with it?

Yes

No

1.8

How often do you face network issues?

Always

sometimes

Rarely

never

1.9

Do you think our plans are better than our competitors?

Yes, they are better

Few are better

No, they aren’t better

1.10

Would you recommend our services to others?

Yes

No

1.11

Are you using any other mobile network apart from us?

Yes

No

1.12

If yes, which one?

1.13

Are you satisfied with our services?

Extremely satisfied

Satisfied

Not satisfied

Telephone Services Template 1 -Form Fill