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Process Monitoring Template 11 -Form Fill
Identifying Information
Q01
State Name
Q02
State Code
Q03
District Name
Q04
District Code
Q05
District Unique ID
Q06
Block Name
Q07
Block Code
Q08
GPS coordinates
Survey Information
A01
Name of the respondents
A02
Designation of the respondent
A03
The contact number of respondent
A04
Respondent identification code
A05
FIRST VISIT
A05_1
Interviewer's name
A05_2
Interviewed code
A05_3
Date of the interview
A05_4
Result of the interview
Interview complete
Visit rescheduled
Interview incomplete
Refused
Respondent is out of station for an extended period
Respondent is temporarily away
Other (specify)
A05_5
Record time when you start the interview
A05_6
Record time when you end the interview
A06
SECOND VISIT
A06_1
Interviewer's name
A06_2
Interviewed code
A06_3
Date of the interview
A06_4
Result of the interview
Interview complete
Visit rescheduled
Interview incomplete
Refused
Respondent is out of station for an extended period
Respondent is temporarily away
Other (specify)
A06_5
Record time when you start the interview
A06_6
Record time when you end the interview
A07
THIRD VISIT
A07_1
Interviewer's name
A07_2
Interviewed code
A07_3
Date of the interview
A07_4
Result of the interview
Interview complete
Visit rescheduled
Interview incomplete
Refused
Respondent is out of station for an extended period
Respondent is temporarily away
Other (specify)
A07_5
Record time when you start the interview
A07_6
Record time when you end the interview
Profile of Respondent
B01
Gender of respondent
Female
Male
Prefer not to say
B02
Age of respondent
18-20 years.
21-45 years.
45-60 years.
others
B03
Are you an SHG member?
Yes
No
B04
Caste of the respondent
SC
ST
OBC
General
Others
B05
What are your educational qualifications?
Primary education
Secondary education
Higher secondary education
Graduation
Post Graduation
Signature literate
Others, specify
B06
What is the formation date of OSF?
B07
How many members are there in the OSF-MC
B08
How many members are there from the nodal CLF?
B09
How many members are there other CLFs in the block?
B10
Why is there not adequate representation from nodal CLF/ CLF
B11
How many blocks are governed by the OSF?
B12
Who supported the establishment of OSF-MC?
DTC-EP
BTC-EP
CLF/nodal CLF/M-CLF
Liveliood sub-committee
Don’t know
B13
How many BDSPs are there under the OSF?
Governance of OSF-MC
C01
Were the members of OSF-MC selected or elected?
Selection
Election
A few were elected. Others were selected
Others, specify
C02
Have the OBs been rotated after taking the position?
Yes
No
C03
How frequently do you rotate the OBs?
Annually
No fixed frequency
Biennially
Others, specify
C04
Why don’t you rotate the OBs?
C05
Does the OSF-MC conduct meetings regularly?
Yes
No
C06
What is the frequency of meetings?
Monthly
Fortnightly
bimonthly
No decided frequency
Others, specify
C07
Please give the number of meetings conducted in the last three months
C07_1
May
C07_2
June
C07_3
July
C08
Please give the attendance percentage at meetings conducted in the last three months.
C08_1
May
C08_2
June
C08_3
July
C09
Why is there irregularity in the meetings?
C10
Where is the meeting held?
OSF office
BPIU office
CLF office
Panchayat office
Others, specify
C11
What are the topics discussed in the meeting?
Identification of entrepreneurs
Work plan discussion
Market linkage activities
Issues/challenges faced by Entrepreneurs
Book of record updating
Others specify
Training and capacity building
D01
Have all the members of the OSF-MC been trained?
Yes
No
D02
If not, why?
D03
Who gave the training?
RSETIs
Kudumbashree NRO
NRLM staff
Block staff
SIRDs
CRPs
Other organization, please specify
D04
What were the various training topics covered?
Loan appraisal
Business plan analysis
Project appraisal
Sanction process
Loan recovery/repayment
Monitoring enterprise
Other’s specify
D05
Where did the training place?
Block
District
CMTC
Others, specify
D06
What was the pedagogy adopted to impart the training?
Training modules
Powerpoint presentation
Exposure visits
Team exercises
Other’s specify
D07
What was the duration of training?
One-day training
Seven days
21 days
One-month training
Others, specify
D08
Please rate based on your satisfaction with the training
Yes, it was helpful
It was good but not helpful
Not helpful
D09
Do you retain the training content?
Yes
No
D10
What could have been done better to keep the training?
D11
Do you have any new members in the OSF-MC yet to receive training?
Yes
No
D12
Do you have any plans to train them?
Yes
No
D13
Why the new joinees have not been trained?
Infrastructure available for OSF-MC
E01
Do you operate from the OSF Office?
Yes
No
E02
If not, then from where do you work?
E03
Is there relevant infrastructure available in the office?
Computer
Printer
Chair
Table
Internet connectivity
UPS
Projector
E04
Who all supported setting up the office?
DTC-EP
BTC-EP
CLF
other, specify
E05
What are the challenges that you face concerning the availability of infrastructure?
Roles and responsibilities of OSF-MC
F01
Have you prepared the annual plan?
Yes
No
F02
If not, why?
F03
What are the contents of an annual plan?
F04
When was the last time you prepared the annual plan?
F05
Did you introduce the BDSPs to CLFs and VOs?
Yes
No
F06
Did you appraise the CBOs about OSF and its objectives?
Yes
No
F07
Did you receive any business plans for review?
Yes
No
F08
Did you review the business plans prepared by entrepreneurs?
Yes
No
F09
Why is there no review process in place?
F10
What are the major parameters that you use for review?
F11
What are the major reasons for the rejection of plans?
F12
How do you monitor the BDSPs?
Review their work plans
Monitor their routine activities
Measure their performance against the activities
Others, specify
F13
Have you remunerated the subsistence allowance (fixed pay) for BDSPs?
Yes
No
F14
Give the number of BDSPs for whom you have given the subsistence allowance.
F15
What is the average amount of subsistence amount given per BDSP?
F16
Is there any BDSP left to receive the amount?
Yes
No
F17
What are the reasons for them not being remunerated the amount?
F18
Did you get any draft service fee structure from SRLM for charging the OSFs and paying BDSPs?
Yes
No
F19
Do you charge the service fee for your services to enterprises?
Yes
No
F20
Was any process followed in deciding on the service fee to be charged?
Yes
No
F21
Do you offer a service fee to the BDSP for the services they provide to you?
Yes
No
F22
Please give a brief picture of the draft service fee structure. If not received, please elaborate on the reasons.
Credit Appraisal and financial management
G01
What are the parameters based on which credit is disbursed?
Repayment history
Loan amount
Relevant documents are checked
Enterprise assessment
Business plan analysis
Others, specify
G02
Who are the participants of the loan appraisal process?
OSF-MC
Nodal CLF members
DTC-EP
BTC-EP
Mentors
Functional experts
others, specify
G03
Did the process have any requirement for all the members to join?
Yes
No
G04
What was the process of credit appraisal?
The business plan was analyzed in terms of idea and feasibility.
All the members were consulted, and a consensus was reached.
If more than 75% of members agreed to pass the loan, the credit was disbursed.
Others, specify
G05
Have you rejected any loan applications as of now?
Yes
No
G06
What were the reasons for it?
G07
Did the presence of mentors and functional experts give any additional benefit?
Yes, it helped to analyze the business due to their expertise
Yes, the financial feasibility of the business was better explained
Yes, they helped us understand the advantages and disadvantages of financing the business plan
No, it did not have any extra benefit
G08
What is the interest rate for loans to entrepreneurs?
G09
Please provide the following information about ticket size
G09_1
Minimum loan ticket size
G09_2
Maximum loan ticket size
G10
How do you monitor the repayment?
Regular loan utilization checks
Debt counseling
Peer monitoring (in the case of SHG members)
Regular performance monitoring of enterprises
Others, specify
G11
Are the OSF-MC members given any honorarium?
Yes
No
G12
If yes, what is the amount paid per month?
G13
Why is there no honorarium?
G14
Do you get the cost reimbursed for your travel activities/ miscellaneous?
Yes
No
G15
Why is there no reimbursement?
G16
How do you monitor the performance of the enterprises?
Review of BoR
Regular loan utilization Checks
Profit/loss analysis
Customer footfall
Repayment rate
Others, specify
G17
Have you sent any business plans to the bank?
Yes
No
G18
If yes, how many business plans were sent for appraisal?
G19
How many of the business plans get approved?
Loan disbursement and repayment
H01A
2021-22 (INR) (9 digit)
H01A_1
Loan amount disbursed
H01A_2
Number of beneficiaries
H01A_3
Loan amount recovered
H01A_4
Number of beneficiaries
H01B
2022-23 (INR) (9 digit)
H01B_1
Loan amount disbursed
H01B_2
Number of beneficiaries
H01B_3
Loan amount recovered
H01B_4
Number of beneficiaries
H02
What is the process of fund flow?
The nodal CLF directly transfers to the entrepreneurs.
The nodal CLF transfers are through CLF- VO- SHG- entrepreneur.
The SHG-VO-CLF all are kept informed during the transfer of processes.
H03
Is the loan transferred in tranches?
Yes, if the amount is greater than 2.5 Lakhs
No, the full amount is transferred in one go.
Others, specify
H04
What is the process of repayment?
The amount is directly transferred to nodal CLF’s account.
The amount is transferred to SHG, then VO, and then CLF.
The amount is directly given to CLF and then nodal CLF
The amount is given directly to VO and then to CLF.
Others, specify
H05
Is the interest shared between the SHG-VO-CLF
Yes
No
H06
What is the ratio in which interest accrued is divided amongst the following CBOs?
H06_1
Nodal CLF
H06_2
CLF
H06_3
VO
H06_4
SHG
H07
What is the status of repayment by entrepreneurs to the OSF-MC?
Low
Moderate
High
H08
What are the reasons for low repayment?
Lack of funds with enterprise
Low income from business
Lack of skills/ training
Poor market linkage
Low customer footfall
Others, specify
Record management
I01A
Available
I01A_1
Meetings register
Yes
No
I01A_2
Attendance register
Yes
No
I01A_3
Loan register
Yes
No
I01A_4
Cash ledger
Yes
No
I01A_5
Expense Register
Yes
No
I01A_6
DCB register
Yes
No
I01A_7
Minutes book
Yes
No
I01B
Last date updated on
I01B_1
Meetings register
I01B_2
Attendance register
I01B_3
Loan register
I01B_4
Cash ledger
I01B_5
Expense Register
I01B_6
DCB register
I01B_7
Minutes book
I02
Is there any accountant hired to maintain the BoRs?
Yes
No
I03
Is there any Bookeeper in the OSF?
Yes
No
I04
How many Bookkeepers are there?
I05
What is the frequency of BoR updating?
Weekly
Monthly
Fortnightly
No regular frequency
Others, specify
Qualitative inquiries
J01
Please give a detailed picture of repayment-related issues, challenges, and best practices.
J02
Please give a detailed picture of deciding the service fee and how it is approved. Also, cite the challenges faced in collecting the service fee from OSFs.
J03
Please elaborate on the loan disbursal process, challenges faced, and steps taken to mitigate them
J04
What are the issues with bank linkage and the quality of business plans?
J05
What could be done to improve the quality of business plans?
J06
Please share your views and concerns regarding the training conducted. What more could be done to add topics and improve the quality of training?
J07
How has the presence of mentors and functional experts helped enhance the OSF ecosystem? What more can they contribute to improving the OSF’s functioning? What are the challenges faced by mentors and functional experts?
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