Surveypoint

Q1

Do you use internet banking services?

Yes

No

Q2

Have you ever faced any difficulty while using internet banking services?

Yes

At times

No

Q3

Which one is the main reason for you to use e- banking?

24-hour service

Less time consuming

Secure transaction

Any other

Q4

How do you avail our e-banking facility?

Through website

Through android application

Through ios application

Q5

Since how long have you been using internet banking services?

Q6

For what purpose do you use e-banking service? (multiple choice)

aying bills

hopping

und transfer

ny other purpose

Q7

Do you think our customer care officials have required knowledge about e-banking service?

Yes

Somewhat

No

Q8

Were our officials prompt enough in resolving your enquiries?

Yes

Somewhat

No

Q9

How reliable is our e-banking service for making transactions?

Very reliable

reliable

Not at all reliable

Q10

How would you rate our internet banking services (out of 5)?

1 being least satisfactory

2

3

4

5 being most satisfactory

Bank Services Template 5 -Form Fill