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Vo Template 3 -Form Fill

Information
Q01

District Name

Q02

District Code

Q03

Block Name

Q04

Block Code

Q05

Village Name

Q06

Village Code

Q07

VO Name

Q08

VO Code

Identification Information
A01

Name of the respondents

A02

Designation of the respondent

A03

Respondent identification code

A04

FIRST VISIT

A04_1

Interviewer name

A04_2

Interviewed code

A04_3

Date of the interview

A04_4

Result of the interview

A04_5

Record time when you start the interview

A04_6

Record time when you end the interview

A05

SECOND VISIT

A05_1

Interviewer name

A05_2

Interviewed code

A05_3

Date of the interview

A05_4

Result of the interview

A05_5

Record time when you start the interview

A05_6

Record time when you end the interview

A06

THIRD VISIT

A06_1

Interviewer name

A06_2

Interviewed code

A06_3

Date of the interview

A06_4

Result of the interview

A06_5

Record time when you start the interview

A06_6

Record time when you end the interview

VO Information
B01

What is the name of this VO?

B02

What is the date of formation of this VO?

B03

How many SHGs are a member of this VO?

B04

Number of households covered by VO.

B05

How many SHGs had Joined after the formation of VO?

B06

How many SHGs had been dropped out of the formation of VO?

B07

Reason for dropping out?

B08

How many New SHGs are eligible to join the VO

B09

What is the membership fee paid by member SHGs?

B10

What is the yearly membership renewal fee paid by member SHGs?

B11

Number of SHGs who had not submitted membership/renewal fee?

B12

In the last year, have the accounts of this VO been reviewed by the CLF?

B13

What has been the organizational purpose of this VO?

B14

What has been the primary function of this VO?

Governance
C01

Name of the office bearer

C02

Age of this office bearer

C03

Religion of this office bearer

C04

Social category of this office bearer

C05

Position currently held by this office bearer

C06

What is the tenure of holding office?

C07

For how many terms can one hole this position?

C08

Year since the respondent has been holding this position?

C09

In which year did the last rotation in a position take place?

C10

Is the current position a paid position?

C11

Education level of this office bearer

C12

Type of ration card the office bearer has.

C13

Is the office bearer disabled?

C14

What are the trainings received by the office-bearer?

Governing Body/ Executive Committee (EC) and General Body (GB)
D01

When was the last General Body Meeting convened?

D02

What is the norm for conducting GB meetings of this VO?

D03

Provide details of last 3 General Body Meetings

D03A

Meeting 1

D03A_1

Happened ?

D03A_2

date

D03A_3

No. of Members present.

D03B

Meeting 2

D03B_1

Happened ?

D03B_2

date

D03B_3

No. of Members present.

D03C

Meeting 3

D03C_1

Happened ?

D03C_2

date

D03C_3

No. of Members present.

D04

How many SHGs had not participated in each of the last two GB meetings?

D05

When was the present Executive Committee (EC) of the VO constituted?

D06

What is the norm for conducting EC meetings of this VO?

D07

How many EC members are currently elected?

D08

How many EC meetings were held in the last 12 months?

D09

Provide details of last 4 meetings of Executive Committee

D09A

Meeting 1

D09A_1

Happened ?

D09A_2

date

D09A_3

No. of Members present.

D09B

Meeting 2

D09B_1

Happened ?

D09B_2

date

D09B_3

No. of Members present.

D09C

Meeting 3

D09C_1

Happened ?

D09C_2

date

D09C_3

No. of Members present.

D09D

Meeting 4

D09D_1

Happened ?

D09D_2

date

D09D_3

No. of Members present.

D10

Why were the meetings not held?

D11

How many EC members were absent in each of the last four consecutive meetings?

D11A

Meeting 1

D11B

Meeting 2

D11C

Meeting 3

D11D

Meeting 4

D12

No. of SHGs and no. of meetings failed to attend meetings consecutively

D12_1

Meeting 1

D12_2

Meeting 2

D12_3

Meeting 3

D12_4

Meeting 4

D13

What was the penalty levied if any of the EC members did not attend the EC meeting?

D14

How many meetings did Community Mobilizer had attended in the last 6 months?

D15

How many meetings are attended by NRLM staff in the last 6 months?

D16

What topics were discussed in the last 4 meetings of the EC?

D16_1

Meeting 1

D16_2

Meeting 2

D16_3

Meeting 3

D16_4

Meeting 4

D17

Have you seen/felt any difference in the functioning of this VO on the virtue of being part of a model CLF from other VO’s?

D18

If yes, can you tell briefly what are the areas that you have felt the difference?

D19

Has the VO had any recent conflict/ argument with CLF in the recent past?

D20

If yes, what was the conflict about?

D21

How was the conflict resolved?

D22

Has the VO formed different sub-committees for managing various roles and responsibilities of the VO?

D23

COMMITTEE TYPE

D24

When was this committee formed?

D25

How many members are there in the committee currently?

D26

How many times did this committee meet in the last 12 months?

D27

Key roles and responsibilities of the committee

D28

What are the trainings received by this committee to perform its duties?

D29

How would you rate the effectiveness of this committee?

D30

Was the notice for AGM served to all the members?

D31

Was it displayed in Notice Board of VO’s office?

D32

Has the attendance of members been recorded?

D33

Have the minutes of meeting been captured and signed by the Chairperson?

D34

Whether the following issues discussed during the last four EC meetings?

D34_1

Financial status of VO and Repayment from SHGs

D34_2

Monthly Progress Report and Grading of the SHGs

D34_3

Status and Promotion of PGs

D34_4

Identification of Defaulter SHG or SHG at risk of default

D34_5

Action plan for loan recovery

D34_6

Identification of most poor families in the village

D34_7

Identification of training and financial help to sustain/promote livelihood activities

D34_8

Performance of Community cadre i.e., CM, bookkeeper, BS/BC etc.

D34_9

Health and nutrition-related issues – the importance of balanced diet, child and maternal health, health services in the village

D34_10

Sanitation related issues- the importance of cleanliness, sanitation practices, availability of clean drinking water, construction of toilets etc.

D34_11

Education in the village- school enrolment, availability of the teaching staff etc.

D34_12

Involvement in Panchayati Raj Institutions – Participation in Gram Sabha (General)

D34_13

Active Participation in Government Schemes- by facilitating members to access Govt. Welfare/ Development Schemes/Programs (e.g., MGNREGS, PDS, etc.

D34_14

Discussion on last month meeting minutes

D34_15

Discussion on Household Livelihoods

D35

Amount of time spent in minutes.

D35_1

Financial status of VO and Repayment from SHGs

D35_2

Monthly Progress Report and Grading of the SHGs

D35_3

Status and Promotion of PGs

D35_4

Identification of Defaulter SHG or SHG at risk of default

D35_5

Action plan for loan recovery

D35_6

Identification of most poor families in the village

D35_7

Identification of training and financial help to sustain/promote livelihood activities

D35_8

Performance of Community cadre i.e., CM, bookkeeper, BS/BC etc.

D35_9

Health and nutrition-related issues – the importance of balanced diet, child and maternal health, health services in the village

D35_10

Sanitation related issues- the importance of cleanliness, sanitation practices, availability of clean drinking water, construction of toilets etc.

D35_11

Education in the village- school enrolment, availability of the teaching staff etc.

D35_12

Involvement in Panchayati Raj Institutions – Participation in Gram Sabha (General)

D35_13

Active Participation in Government Schemes- by facilitating members to access Govt. Welfare/ Development Schemes/Programs (e.g., MGNREGS, PDS, etc.

D35_14

Discussion on last month meeting minutes

D35_15

Discussion on Household Livelihoods

Livelihood Cadres
E01

What are the different livelihood activities engaged by the members of this PG?

E02

Type of Cadre

E02_1

Do this PG have this cadre?

E02_2

Sex of the cadre

E02_3

Educational qualification of the cadre

E02_4

Does the cadre selected have 2 years of prior experience in the same role?

E02_5

Is the selected cadre engaged in this PG for another cadre level position?

E02_6

If yes, mention the other cadre positions engaged by this cadre?

E02_7

Is the cadre selected engaged in any other position in PG/SHG/VO/CLF?

E02_8

What is the average monthly remuneration received by the cadre?

E02_9

Who pays the cadre?

E02_10

What have been your services, roles and responsibilities in the PG/VO?

E02_11

How many members in this village have received their services in last year?

E02_12

Among these households how many households have members joined in the SHGs?

E02_13

Have you received any training after taking up this role?

E02_14

What are the topics from the thematic areas that were covered during the training?

E02_15

How many days of training have you been received till date?

E02_16

How many refresher trainings have been received by the cadre after starting the role?

E02_17

How satisfied are you with the training received?

E02_18

Do you provide additional services (nursery, veterinary services etc.) to the members in the village?

E02_19

If yes, mention the additional services provided by this cadre?

E02_20

On average how much do you earn as a service fee in a month for rendering these services (excluding honorarium for their regular services)?

Organizational Management
F01

How often does the VO review the activities of the member SHGs?

F02

What SHG activities are reviewed by the VO?

F03

How many SHGs linked with this VO are in the graded category as used by CLF to grade the associated SHGs?

F03_1

Grade A

F03_2

Grade B

F03_3

Grade C

F03_4

Grade D

F04

What is being done for SHGs which are performing poorly?

F05

What kind of support does this VO provide to the member SHGs?

F06

How many new SHGs are promoted by VO in the last three months?

F07

Did VO had conducted Training for SHGs?

F08

What training did VO had provided? please specify the number

F09

Did Community Cadre had supported in the training

F10

Did NRLM staff had supported in SHG training

F11

No of the groups started livelihood activities?

F12

How satisfied are the members with the functioning of the VO?

F13

What is the reason for opinion in 613?

Maintenance of Records
G01

Whether the record is introduced in the VO?

G01_1

Membership Register

G01_2

Meetings Register

G01_3

Minutes Book

G01_4

Savings Register

G01_5

General Ledger

G01_6

Daily Expenses Register

G01_7

Cash Book

G01_8

Loan Register

G01_9

Receipt Book

G01_10

Voucher Book

G01_11

Stock register

G01_12

Financial statements

G01_13

VO Passbook

G01_14

Cheque Issue Register

G01_15

VO DCB Register

G02

Please record the date last updated

G02_1

Membership Register

G02_2

Meetings Register

G02_3

Minutes Book

G02_4

Savings Register

G02_5

General Ledger

G02_6

Daily Expenses Register

G02_7

Cash Book

G02_8

Loan Register

G02_9

Receipt Book

G02_10

Voucher Book

G02_11

Stock register

G02_12

Financial statements

G02_13

VO Passbook

G02_14

Cheque Issue Register

G02_15

VO DCB Register

Financial Management
H01

Total Received Fund by VO

H02

Total Loan is given by VO Corpus Fund

H03

Total repayment on the VO Corpus fund

H04

Total loan outstanding of CLF loan on VO

H05

Average annual interest charged by CLF on loans to VO

H06

Total Outstanding of VO loan on SHG

H07

Average annual interest charged by VO on loans to SHGs

H08

Cash in Bank

H09

Total No of SHGs Taken CIF loan

H10

Total amount of CIF disbursed to the member SHGs

H11

Total amount of CIF repaid by member SHGs to the VO till date

H12

Total number of SHG defaulted the VO loan

H13

Total No of SHG with the potential of loan default/week repayment ratio

H14

What action was taken by the VO against loan defaulter SHGs?

H15

Has the VO received any interest-free loan from CLF in the last three months?

H16

Has the VO funded any interest-free loan to any SHG in the last three months?

H17

How many SHGs have accessed interest free loans from your VO in the last three months?

H18

Number of SHG had raised the demand for a loan last three month

H18_1

Month 1

H18_2

Month 2

H18_3

Month 3

H19

Number of loan Demands accepted by VO for last three months

H19_1

Month 1

H19_2

Month 2

H19_3

Month 3

H20

Total loan of demand raised by VO to CLF in last three months (Amount)

H20_1

Month 1

H20_2

Month 2

H20_3

Month 3

H21

Total Loan received by VO in last three months (Amount)

H21_1

Month 1

H21_2

Month 2

H21_3

Month 3

H22

Amount due from SHGs in the last three months

H22_1

Month 1

H22_2

Month 2

H22_3

Month 3

H23

Amount collected from SHGs in the last three months

H23_1

Month 1

H23_2

Month 2

H23_3

Month 3

H24

Note the Demand Collection Balance (DCB) from the bookkeeper.

H24_1

Month 1

H24_2

Month 2

H24_3

Month 3

H25

What is the expenditure incurred by the VO under the following heads?

H25_1

Payment of staff (cadre)

H25_2

Training expenses

H25_3

Purchase of fixed assets (ag. Purchase/ Construction of VO office - furniture, almirah etc.)

H25_4

Miscellaneous expenses (e.g. Printing of brochures, purchase of stationery etc.)

H26

What is the amount received by the VO under the following heads?

H26_1

Membership fees (subscription fee) deposited by SHGs

H26_2

Interest received on loans

H26_3

Earnings from other sources (specify)

H27

Total profit/surplus accumulated by the VO

H28

Opening balance

H29

Closing balance

H30

Did you receive [fund]?

H30_1

CIF

H30_2

Vulnerability Reduction Fund

H30_3

Livelihoods Funds

H30_4

Convergence funds

H30_5

Infrastructure/ Startup Funds

H31

What is the date on which [fund] received last time (MM/YY)

H31_1

CIF

H31_2

Vulnerability Reduction Fund

H31_3

Livelihoods Funds

H31_4

Convergence funds

H31_5

Infrastructure/ Startup Funds

H32

What is the total amount received by the VO till the date of this survey under this fund? (in INR)

H32_1

CIF

H32_2

Vulnerability Reduction Fund

H32_3

Livelihoods Funds

H32_4

Convergence funds

H32_5

Infrastructure/ Startup Funds

H33

How was the fund received by the VO?

H33_1

CIF

H33_2

Vulnerability Reduction Fund

H33_3

Livelihoods Funds

H33_4

Convergence funds

H33_5

Infrastructure/ Startup Funds

H34

How was the fund utilized by the VO?

H34_1

CIF

H34_2

Vulnerability Reduction Fund

H34_3

Livelihoods Funds

H34_4

Convergence funds

H34_5

Infrastructure/ Startup Funds

H35

FY 2019-20 (INR)

H35_1

Net savings/ subscription/contribution from member organizations (after returning to members, if any)

H35_2

Net share capital (after returning to members, if any)

H35_3

Fixed deposits made by VO

H35_4

CIF outstanding

H35_5

CEF outstanding

H35_6

PG loan outstanding

H35_7

Other loans outstanding (loans given from other grants)

H35_8

Net profit or loss*

H35_9

Cash in hand

H35_10

Cash at bank

H35_11

Total funds

H36

FY 2020-21 (INR)

H36_1

Net savings/ subscription/contribution from member organizations (after returning to members, if any)

H36_2

Net share capital (after returning to members, if any)

H36_3

Fixed deposits made by VO

H36_4

CIF outstanding

H36_5

CEF outstanding

H36_6

PG loan outstanding

H36_7

Other loans outstanding (loans given from other grants)

H36_8

Net profit or loss*

H36_9

Cash in hand

H36_10

Cash at bank

H36_11

Total funds

H37

FY 2021-22 (INR)

H37_1

Net savings/ subscription/contribution from member organizations (after returning to members, if any)

H37_2

Net share capital (after returning to members, if any)

H37_3

Fixed deposits made by VO

H37_4

CIF outstanding

H37_5

CEF outstanding

H37_6

PG loan outstanding

H37_7

Other loans outstanding (loans given from other grants)

H37_8

Net profit or loss*

H37_9

Cash in hand

H37_10

Cash at bank

H37_11

Total funds

H38

Expenditure (recurring) including statement of advances during the year

H38A

FY 2018-19 (INR)

H38A_1

Remuneration to VO staff

H38A_2

Office rent, water, electricity, telephone, communication, internet, etc.

H38A_3

Stationary purchased

H38A_4

Travel expenses

H38A_5

Bank/ commission charges

H38A_6

Other expenditures (if available mention expenditure incurred on training separately in remarks screen)

H38A_7

Subscription/Fee to paid higher level federations

H38B

FY 2019-20 (INR)

H38B_1

Remuneration to VO staff

H38B_2

Office rent, water, electricity, telephone, communication, internet, etc.

H38B_3

Stationary purchased

H38B_4

Travel expenses

H38B_5

Bank/ commission charges

H38B_6

Other expenditures (if available mention expenditure incurred on training separately in remarks screen)

H38B_7

Subscription/Fee to paid higher level federations

H38C

FY 2020-21 (INR)

H38C_1

Remuneration to VO staff

H38C_2

Office rent, water, electricity, telephone, communication, internet, etc.

H38C_3

Stationary purchased

H38C_4

Travel expenses

H38C_5

Bank/ commission charges

H38C_6

Other expenditures (if available mention expenditure incurred on training separately in remarks screen)

H38C_7

Subscription/Fee to paid higher level federations

H38D

FY 2021-22 (INR)

H38D_1

Remuneration to VO staff

H38D_2

Office rent, water, electricity, telephone, communication, internet, etc.

H38D_3

Stationary purchased

H38D_4

Travel expenses

H38D_5

Bank/ commission charges

H38D_6

Other expenditures (if available mention expenditure incurred on training separately in remarks screen)

H38D_7

Subscription/Fee to paid higher level federations

H39

Loan loss/ write off bad debts

H39_1

FY 2018-19 (INR)

H39_2

FY 2019-20 (INR)

H39_3

FY 2020-21 (INR)

H39_4

FY 2021-22 (INR)

H40

Service charges paid to member organizations

H40_1

FY 2018-19 (INR)

H40_2

FY 2019-20 (INR)

H40_3

FY 2020-21 (INR)

H40_4

FY 2021-22 (INR)

H41

Total expenditure

H41_1

FY 2018-19 (INR)

H41_2

FY 2019-20 (INR)

H41_3

FY 2020-21 (INR)

H41_4

FY 2021-22 (INR)

H42

Income receipts during the said period

H42A

FY 2018-19 (INR)

H42A_1

Bank Interest received

H42A_2

Penalty collected

H42A_3

Resource fee/ institutional charges received

H42A_4

CIF interest on loans collected from member organizations

H42A_5

CEF interest on loans received

H42A_6

Interests received from loans given from other grants

H42A_7

Recurring subscription fee received from member organizations

H42A_8

Membership fee received from member organizations

H42A_9

Admission/registration fees received from member organizations

H42A_10

Service Fee received

H42A_11

Other income

H42A_12

Income from other grants

H42B

FY 2019-20 (INR)

H42B_1

Bank Interest received

H42B_2

Penalty collected

H42B_3

Resource fee/ institutional charges received

H42B_4

CIF interest on loans collected from member organizations

H42B_5

CEF interest on loans received

H42B_6

Interests received from loans given from other grants

H42B_7

Recurring subscription fee received from member organizations

H42B_8

Membership fee received from member organizations

H42B_9

Admission/registration fees received from member organizations

H42B_10

Service Fee received

H42B_11

Other income

H42B_12

Income from other grants

H42C

FY 2020-21 (INR)

H42C_1

Bank Interest received

H42C_2

Penalty collected

H42C_3

Resource fee/ institutional charges received

H42C_4

CIF interest on loans collected from member organizations

H42C_5

CEF interest on loans received

H42C_6

Interests received from loans given from other grants

H42C_7

Recurring subscription fee received from member organizations

H42C_8

Membership fee received from member organizations

H42C_9

Admission/registration fees received from member organizations

H42C_10

Service Fee received

H42C_11

Other income

H42C_12

Income from other grants

H42D

FY 2021-22 (INR)

H42D_1

Bank Interest received

H42D_2

Penalty collected

H42D_3

Resource fee/ institutional charges received

H42D_4

CIF interest on loans collected from member organizations

H42D_5

CEF interest on loans received

H42D_6

Interests received from loans given from other grants

H42D_7

Recurring subscription fee received from member organizations

H42D_8

Membership fee received from member organizations

H42D_9

Admission/registration fees received from member organizations

H42D_10

Service Fee received

H42D_11

Other income

H42D_12

Income from other grants

H43

loan disbursement and repayment in the last 3 months

H43A

As on 31st August 21

H43A_1

Total loan amount demanded (in INR)

H43A_2

Total loan amount disbursed (in INR)

H43A_3

Total loan outstanding (in INR)

H43A_4

Expected payment of Principal amount (in INR)

H43A_5

Expected payment of Interest amount (in INR)

H43A_6

Actual collection of Principal amount (in INR)

H43A_7

Actual collection of Interest amount (in INR)

H43A_8

Closing Balance (Cash in Hand) (in Rs)

H43A_9

Closing Balance (Cash in Bank) (in Rs)

H43A_10

Total Amount overdue for more than 30 days (only principal)

H43A_11

Total Amount overdue for more than 90 days (only principal)

H43B

As on 30th September 21

H43B_1

Total loan amount demanded (in INR)

H43B_2

Total loan amount disbursed (in INR)

H43B_3

Total loan outstanding (in INR)

H43B_4

Expected payment of Principal amount (in INR)

H43B_5

Expected payment of Interest amount (in INR)

H43B_6

Actual collection of Principal amount (in INR)

H43B_7

Actual collection of Interest amount (in INR)

H43B_8

Closing Balance (Cash in Hand) (in Rs)

H43B_9

Closing Balance (Cash in Bank) (in Rs)

H43B_10

Total Amount overdue for more than 30 days (only principal)

H43B_11

Total Amount overdue for more than 90 days (only principal)

H43C

As on 31th October 21

H43C_1

Total loan amount demanded (in INR)

H43C_2

Total loan amount disbursed (in INR)

H43C_3

Total loan outstanding (in INR)

H43C_4

Expected payment of Principal amount (in INR)

H43C_5

Expected payment of Interest amount (in INR)

H43C_6

Actual collection of Principal amount (in INR)

H43C_7

Actual collection of Interest amount (in INR)

H43C_8

Closing Balance (Cash in Hand) (in Rs)

H43C_9

Closing Balance (Cash in Bank) (in Rs)

H43C_10

Total Amount overdue for more than 30 days (only principal)

H43C_11

Total Amount overdue for more than 90 days (only principal)

Custom Hiring Centres
I01

Is there a functional CHC in your area?

I02

How many farmers are members of the CHC?

I03

Is there a membership fee to join the CHC?

I04

If yes, what is the membership fee? (INR)

I05

What are the services and activities conducted in your CHC

I06

Who all are eligible to avail the CHC services?

I07

Have the CHC services be of help to you and other farmers in your area?

I08

If yes, how has the CHC services been of help?

I09

Are there certain farmers who are eligible but not opting for CHC services?

I10

If yes, are there any barriers that disable them from taking advantage of CHC services?

I11

What is the potential area under cultivation where the CHC can rent out the implements?

I12

What is the total area serviced by this CHC?

I13

Which operations can be performed using the equipment available in the CHC?

I14

What are the various kinds of machinery available at the CHC?

I15

Did anyone from SRLM/project team ever take your suggestion on what kind of agricultural equipment to store in the CHC?

I16

On a scale of 1-5 how much do you agree to the statement that the CHC has the machinery for the crops commonly grown in the village?

I17

On a scale of 1-5, how much do you agree to the statement that the CHC has the machinery timely available when needed?

I18

On a scale of 1-5, how much do you agree to the statement that the CHC has the machinery which is user friendly? (i.e. easily movable, easy to handle)

I19

On a scale of 1-5, how much do you agree with the statement that the CHC have machinery which is well maintained and well lubricated? Please rate on a scale of 1 – 5

I20

How are the machinery priced vis-à-vis the market rates?

I21

Who owns the CHC?

I22

Who manages the day-to-day operations of the CHC?

I23

What are the day to day tasks performed by the CRP?

I24

What are the BORs maintained by the CRP at the CHC?

I25

Does the CRP receive an honorarium?

I26

What is the monthly/yearly honorarium of the CRP?

I27

Does the CRP/ VO livelihood sub-committee members receive trainings to run the CHC?

I28

Were you able to attend the trainings conducted?

I29

What all was covered in the trainings?

I30

At what frequency are these trainings conducted?

I31

On a scale of 1-5, how satisfied are you with the quality of trainings?

I32

What can be done to improve the quality and accessibility of trainings offered?

I33

In what ways does the VO livelihood sub-committee support the CHC?

I34

Do you receive support from any other government schemes/programs to set up the CHC/ for subsidies on agricultural equipment?

I35

What are the processes followed to rent equipment?

I36

What is done in case equipment is not submitted on time/late payment?

I37

What is done to handle grievances with the CHC?

I38

What was the total CHC revenue for the previous financial year? (for FY 2021-2022)

I39

What is the net revenue deposited with the VO sub-committee for the previous financial year? (for FY 2021-2022)

I40

What is the total expenditure on repair and maintenance of equipment

I41

What was the total expenditure on procurement or replacement of new equipment (for FY 2021-2022)

I42

On a scale of 1-5, how would you rate your experience with the CHC?

I43

How do you think CHC services can improve?