Surveypoint

Q1

How long have you been using our services?

Q2

Why did you choose our services over others?

Better calling quality

Better internet connection

Better plans

Better network

Better customer care services

Any other reason

Q3

Do you use internet data connection?

Yes

No

Q4

If yes, which internet data connection do you use?

2G

3G

4G

Q5

Are you satisfied with the voice call quality?

Yes

To some extent

No, I’m not satisfied

Q6

Which of the following connections do you use?

Prepaid

Postpaid

Q7

Are you satisfied with it?

Yes

No

Q8

How often do you face network issues?

Always

sometimes

Rarely

never

Q9

Do you think our plans are better than our competitors?

Yes, they are better

Few are better

No, they aren’t better

Q10

Would you recommend our services to others?

Yes

No

Q11

Are you using any other mobile network apart from us?

Yes

No

Q12

If yes, which one?

Q13

Are you satisfied with our services?

Extremely satisfied

Satisfied

Not satisfied

Telephone Services Template 1 -Form Fill