Onboarding Survey: 5 Tips to Boost New Hire Success

A woman pointing at a screen displaying a graph for an Onboarding Survey.

You’ve spent weeks, maybe even months, recruiting the perfect candidate. They ace the interviews, their skills are top-notch, and you’re excited to have them join your team. But then, a few weeks or months in, the enthusiasm fizzles out. They get less engaged, and their productivity drops.

Sound familiar? A weak onboarding process can be a major reason for talented new hires jumping ship. That’s where a well-designed onboarding survey comes to the rescue.  It’s your secret weapon to turn new hires into happy, long-term team members.

What Exactly is an Onboarding Survey?

An onboarding survey is a questionnaire sent to new employees during their initial weeks or months on the job. It gathers feedback on their onboarding experience – what’s working, what’s not, and where they might need more support.

Why You Absolutely Need an Onboarding Survey

Onboarding surveys aren’t just a nice-to-have; they’re crucial to:

Spotting Pain Points: Uncover where your onboarding process is failing, whether it’s confusing paperwork, lack of training, or feeling isolated from the team.

Boosting Engagement: Getting feedback makes new hires feel heard and shows you care, leading to higher engagement right from the start.

Improve Retention: A smooth, organized onboarding experience keeps new employees excited and slashes the risk of early turnover.

Make Data-Driven Improvements: Don’t make onboarding changes blindly – use solid data from your surveys to guide improvements.

5 Essential Tips for a Success Onboarding Survey

Ready to create your own powerhouse survey? Here’s how to get maximum results:

Timing is Everything

Don’t wait until your new hire is settled in to ask about those first weeks! Send the survey within the first month or two. Consider sending a mini “pulse check” survey even earlier, like at the end of their first week.

Mix Up Your Questions

Go beyond simple “rate your experience” questions.  Combine different question types to get the best insights:

Open-Ended Questions: “What was the most surprising thing about your first week?”

Multiple Choice: “Did you have the resources you needed to succeed? (Yes/No/Somewhat)”.

Rating Scales: “From 1 to 5, how clear were your job expectations?”

Keep it Concise

Less is more!  Strive for a survey that can be completed in under 10 minutes. A long, overwhelming survey will just frustrate new employees and likely lead to lower response rates.

Anonymity Matters

Guarantee confidentiality and make it clear that answers are anonymous. This encourages honest feedback, so you get the real picture of your onboarding process.

ACT on the Results

The survey is the first step. Now’s the time to analyze those results, address pain points, and refine your onboarding! Share high-level insights with your team and celebrate positive feedback too.

You Must Read

Example of a Quantitative Survey: 5 Powerful Templates for Instant Success

Omnibus Surveys: Boost Your Research with 5 Smart Benefits

The Success is in the Details

Crafting effective onboarding survey questions takes skill.  Get more specific by asking about:

Clarity of Expectations: Did the new hire fully understand their role and responsibilities?

Training & Resources: Were training materials clear, and did they have access to the tools they needed?

Company Culture: Did they feel welcomed and a part of the team?

Manager Support: How was their experience with their direct manager?

Act Now to Level Up Your Onboarding

Remember, onboarding isn’t a one-time event; it’s an ongoing process. A well-timed survey unlocks those insights that make new hires feel valued, and that translates into happier, more productive employees.  So, don’t let this powerful tool fall by the wayside –  take the time to design and implement your onboarding survey today!


What makes onboarding surveys essential?
Onboarding surveys provide valuable insights into the new hire experience, helping organizations identify areas for improvement and create a more effective onboarding process.

How often should onboarding surveys be conducted?
The frequency of onboarding surveys depends on your organization’s needs. However, conducting surveys at key milestones, such as the end of the first week and the first month, is recommended.

Can onboarding surveys be anonymous?
Yes, offering anonymity encourages honest feedback. However, balancing anonymity with the option for open feedback fosters a transparent and constructive feedback culture.

Is personalization in onboarding time-consuming?
While personalization requires effort, the long-term benefits far outweigh the initial investment. Personalized onboarding fosters a sense of belonging and accelerates the integration of new hires.

What are the common challenges in onboarding?
Common challenges include information overload, lack of personalization, and inadequate feedback mechanisms. Addressing these challenges improves the overall onboarding experience.

How can organizations measure the success of onboarding programs?
Success can be measured through various metrics, including retention rates, employee satisfaction scores, and time to productivity. Regularly analyzing these metrics allows organizations to refine their onboarding strategies.


In conclusion, mastering the art of onboarding surveys is a transformative journey that enhances employee satisfaction and contributes to organizational success. By implementing these 5 tips, you not only boost your new hire success but also position your organization as a leader in employee onboarding. Embrace the change, optimize your onboarding, and watch your workforce thrive.

Survey Point Team
Experience SurveyPoint for Free
No Credit card required
Try our 14 day free trial and get access to our latest features
Experience SurveyPoint for Free
No Credit card required
Try our 14 day free trial and get access to our latest features
Experience SurveyPoint for Free
No Credit card required
Try our 14 day free trial and get access to our latest features
Experience SurveyPoint for Free
No Credit card required
Try our 14 day free trial and get access to our latest features