Through extensive research of over 25 solutions, I’ve compiled this definitive list of the top 15 enterprise survey software to consider for 2024.
Collecting employee and customer feedback through surveys is crucial for companies to understand satisfaction, identify problems, and guide business decisions. With so many enterprise survey software options available, choosing the right platform can be overwhelming.
Introduction to Enterprise Survey Software
Before diving into the top survey tools, let’s briefly go over what constitutes enterprise-level survey software. These platforms go beyond basic online survey creators to provide advanced features like:
- Robust and customized surveying capabilities
- Data analytics and real-time reporting
- Question randomization and logic
- Survey distribution and audience targeting
- User permissions and access controls
- Integration with other systems
- Security compliance and data governance
As your business grows, your surveying needs become more complex. Enterprise survey tools enable you to manage feedback for customers, employees, vendors, and partners to drive growth. Now let’s look at the top 15
solutions to power your surveys in 2024.
1. SurveyPoint Enterprise Survey Software Solutions
SurveyPoint is an enterprise-level survey and feedback platform focused on empowering data-driven decisions. With advanced analytics, flexible distribution, and robust integrations, it provides organizations with a centralized 360-degree view of insights to guide strategy.
Key Features
- Multi-channel survey distribution via email, SMS, QR codes
- Advanced reporting with data filtering, dashboards, and scheduling
- Automated triggers for alerts, workflows, and targeted follow-ups
- AI-based text analysis identifying topics, keywords, and sentiments
- Single Sign-On integration with Google and Microsoft ecosystems
Benefits
- Consolidated insights and feedback from one intuitive platform
- Identifies emerging trends and patterns in open-ended responses
- Saves time through process automation and eliminating data silos
- Enables data-informed management and planning
- Supports experience management across customers and employees
Ideal For
With enterprise-grade capabilities specialized to meet surveying needs at scale, SurveyPoint is ideal for:
- Large corporations managing surveying across business units
- Companies wanting AI/ML text analytics at an affordable price-point
- Organizations seeking to automate multi-channel distribution
- Businesses striving to enable data-driven decision making
- Companies with complex internal integrations and SSO requirements
With robust features supporting sophisticated feedback management strategies, SurveyPoint empowers organizations to create better experiences.
2. SurveyMonkey
SurveyMonkey is a highly trusted online survey platform used by over 345,000 organizations worldwide. Its enterprise-grade SurveyMonkey Enterprise solution provides powerful capabilities to gather stakeholder insights.
Key Features
- User-friendly drag-and-drop survey builder with 120+ expert-tested question types
- Randomization of questions and advanced survey logic
- Automated trigger-based distribution rules for surveys
- AI-powered text analysis identifying topics and sentiment
- 99.9% uptime SLA andSOC 2 Type II compliance
Benefits
- Scales across organizations with robust feature set and security
- Enables easy creation of professional, high-quality surveys
- Collects feedback seamlessly across web, email, mobile, and offline channels
- Uncovers impactful insights from open-ended responses
- Dashboard analytics foster data-driven business decisions
Ideal For
With an enterprise-ready platform trusted by leading organizations, SurveyMonkey Enterprise is ideal for:
- Mid-market and enterprise organizations seeking secure, reputable platform
- Companies wanting to simplify and scale survey management
- Businesses seeking advanced text analysis capabilities
- Organizations that require reliability and compliance
- Cross-functional teams collaborating using centralized survey data
As an industry leader renowned for usability and trust, SurveyMonkey delivers enterprise survey capabilities that support organizations’ insight strategies.
3. Qualtrics CoreXM
Qualtrics CoreXM delivers sophisticated, AI-driven insights through their experience management platform.
Key Features:
- Automated insights using natural language processing and machine learning
- Real-time dashboards with Statista benchmarking data
- Advanced targeting and distribution options like SMS and intercept surveys
- Open text analysis with auto-tagging and sentiment detection
- FocusIQ diagnostic tools to quickly identify experience gaps
Ideal For: Large enterprises that want cutting-edge text analytics and data to unlock deep insights.
4. SurveyGizmo
SurveyGizmo allows companies to customize surveys while maintaining user-friendly workflows.
Key Features:
- Great survey designer flexibility with over 100 question types and survey themes
- Automated alert and report workflows triggered by survey data
- Simple API/webhooks and integrations with apps like Salesforce and Slack
- Contact list management and responsive surveys across devices
- Dedicated account manager and onboarding support included
Ideal For: Mid-market companies wanting flexibility to tailor surveys combined with great support.
5. QuestionPro
QuestionPro delivers enterprise-level survey capabilities that power entire customer insights programs.
Key Features:
- Unlimited surveys and responses
- Executive dashboarding capabilities
- Custom reporting with data exports, filtering, and scheduling
- AI-powered text analysis identifying keywords and sentiments
- Integrations with 1000+ business apps through Zapier
Ideal For: Mid-market and enterprise organizations wanting scalable platforms to centrally manage feedback collection and analysis.
6. Voxco Enterprise Surveys
Voxco provides research-grade surveying for the largest organizations managing panelists.
Key Features:
- Complex multilingual survey authoring with quotas and logic
- CATI phone surveying with call center features
- Panel and contact list management integrated
- Automation Studio for triggering omnichannel surveys via APIs
- Survey experimentation features like A/B testing
Ideal For: Global enterprises that need multichannel surveying scaled across regions and languages.
7. Momentive (formerly SurveyMonkey Enterprise)
Momentive delivers agile, AI-powered insights for high-growth organizations.
Key Features: Enterprise Survey Software
- Powerful AI for text analysis like topic clustering
- Integrated targeting across panels, email, and social media
- User testing tools for rapid iteration with digital experiences
- Automated alerting when metrics cross data thresholds
- Collaborative analysis tools like threaded conversations
Ideal For: Funded startups and high-growth companies wanting cutting-edge features to evolve surveying strategies.
8. Qualaroo Insights Platform
Qualaroo enables product and marketing teams to embed surveys across the digital experience.
Key Features: Enterprise Survey Software
- NPS, CSAT, product feedback surveys embedded on websites
- AI product recommendations based on usage data
- Smart targeting of microsurveys by behavior
- Powerful analytics connected to business metrics
- 400+ expert-designed survey templates
Ideal For: Digital native companies that want to intercept people online to gain quick feedback.
9. SmartSurvey
SmartSurvey delivers an enterprise survey platform focused on simplicity and automation.
Key Features:
- Great self-serve platform with pre-made expert survey templates
- Rules-based distribution for automated routing and alerts
- CSat predictive analytics to model customer satisfaction drivers
- Executive reporting dashboards and scheduled analytics
- Available managed survey services
Ideal For: Mid-market companies that want guided setup of automated feedback programs.
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10. InMoment XM Platform
InMoment provides deep experience management capabilities combining surveys, reviews, and analytics.
Key Features:
- Voice of Customer analytics unifying insights
- Out-of-the-box dashboards, categories, and topics to analyze unstructured data
- Real-time alerting when customer metrics decline
- Closed-loop platform to manage insights from gathering to action
- Managed services for mining insights and developing strategies
Ideal For: Larger enterprises with dedicated customer insights needs combining multiple data sources.
11. AskNicely inFullVoice
AskNicely creates holistic Voice of Customer programs with software and services.
Key Features:
- Automated CX programs: NPS, CSAT, CES, and more
- Close-loop workflows to manage feedback and resolution
- Centralized CX analytics across locations and sources
- Best practice frameworks for CX maturity
- Dedicated customer success and program advising
Ideal For: Mid-market to enterprise companies wanting guided programs for CX-driven growth.
12. SurveySparrow
SurveySparrow is an end-to-end experience management platform enabling organizations to capture critical stakeholder insights. Its enterprise-ready solution empowers easy, engaging feedback journeys delivering impactful business outcomes.
Key Features
- Conversational surveys with NPS, CSAT, and CES smart builds
- Powerful targeting and AI chatbot distributions
- Real-time analysis across 30+ dashboard templates
- Sentiment analysis, topic clustering, and journey mapping
- SOC 2 Type II, ISO 27001 certified security
Benefits
- Boosts survey response rates through conversational interface
- Automates feedback collection across digital touchpoints
- Identifies emerging topics and undercurrents in unstructured data
- Enables closed-loop action planning tied to insights
- Scales across the enterprise with role-based access
Ideal For
With an engaging, smart platform to manage end-to-end Voice of Customer programs, SurveySparrow is ideal for:
- Mid-market to enterprise companies wanting guided journeys
- Organizations seeking to optimize digital experiences
- Customer-centric businesses needing closed-loop workflows
- Companies with complex structure requiring access controls
- Rapid-growth organizations needing scalable platform
SurveySparrow empowers organizations to capture critical insights powering decisions through intuitive, automated surveys generating high response rates.
13. Typeform
Typeform is an experience management platform focused on creating engaging data collection experiences. Its visually stunning interface and conversational style make it easy to get personalized insights.
Key Features
- Interactive survey builder with drag-and-drop, no coding needed
- Logic jumps, randomization, conditional branching
- Automated trigger-based distribution rules
- Real-time analysis dashboards with dynamic filters
- 99.95% uptime SLA; SOC 2, GDPR compliant
Benefits
- Boosts survey completion rates with captivating, branded forms
- Enables embedding forms on websites, mobile apps, etc.
- Identifies themes in open-ended responses
- Allows targeting personalized questions to different audiences
- Supports building positive experiences that delight
Ideal For
With its innovative interface driving increased response quality and quantity, Typeform works for:
- Mid-market and enterprise companies wanting engagement
- Organizations seeking to embed conversational forms into apps
- Businesses needing higher survey completion rates
- Companies embracing experience personalization
- Brands wanting a “wow” factor in data collection
Typeform provides beautiful, interactive surveying that helps organizations create intuitive feedback journeys for valuable insights.
14. Zoho Survey: Enterprise Survey Software
Zoho Survey is a feature-rich enterprise survey and feedback platform from Enterprise Survey Software provider Zoho. It enables organizations to create surveys, distribute them, collect responses, and analyze results through a unified experience.
Key Features: Enterprise Survey Software
- Multi-channel distribution via email, web links, QR codes
- Drag-and-drop form builder with branching logic
- Automated triggers for follow-up emails and reminders
- Real-time custom analytics with dashboards and scheduling
- Integrations with Zoho CRM, Zoho Desk and 1500+ apps
Benefits: Enterprise Survey Software
- Intuitive creation and management of feedback initiatives
- Leverages automation to ease processes like follow-ups
- Unifies insights and responses for holistic analysis
- Enables quick, informed decisions backed by current data
- Tightly integrates with business systems like support and CRM
Ideal for
With its robust feature set specialized for enterprise needs, Zoho Survey works best for:
- Enterprise organizations wanting integrated workflows
- Companies using Zoho business apps like CRM
- Businesses needing automation for large-scale distribution
- Organizations seeking analytics for real-time insight
- Cross-functional teams sharing actionable feedback
As part of a wider business management ecosystem, Zoho Survey delivers sophisticated surveying capabilities enterprises rely on.
15. SurveySignal: Enterprise Survey Software
SurveySignal is an experience analytics platform enabling organizations to gain actionable insights through advanced surveying capabilities. Its robust platform empowers data-driven strategies to optimize key stakeholder journeys.
Key Features: Enterprise Survey Software
- Multi-method data collection including NPS and CSat
- AI analysis identifying emerging topics and sentiment
- Automated trigger-based distribution and alerts
- Advanced API/webhooks for extensive integrations
- Enterprise-grade security protocols
Benefits of Enterprise Survey Software
- Brings all feedback data into one analytics hub
- Speeds root cause identification in open-ended comments
- Allows real-time response as data comes in
- Connects insights across systems to enable quick actions
- Provides trustworthy platform adhering to compliance standards
Ideal For
With sophisticated features to support extensive enterprise programs, SurveySignal is ideal for:
- Large organizations managing complex workflows
- Companies wanting predictive and prescriptive analytics
- Businesses needing real-time alerting and response
- Teams collaborating across functions and regions
- Heavily regulated industries requiring security
As an enterprise-focused experience analytics leader, SurveySignal provides robust Voice of Customer capabilities powering strategic initiatives.
Make More Informed Decisions in 2024 with the Right Survey Software
Collecting stakeholder feedback through surveys should inform your 2024 strategy. However, choosing the wrong enterprise survey platform can negatively impact adoption. I hope this list of the top 15 solutions helps you select technology suited for your key priorities and audience. Reach out if you have any other questions!
