Payment Terms & Conditions

1. General

We reserve at any time the right to require payment of fees for certain or all Services. You shall pay all applicable fees, as described on the Site, in connection with those of our Services selected by you. We reserve the right to change the price and to institute new charges at any time upon notice to you (i.e., on the website and/or by email).

By continuing to use or access the Services after such changes come into effect, you agree to be bound by the new or increased charges.

Any fees paid hereunder are non-refundable.

Subject to applicable legal requirements, failure to pay fees may result in the suspension or termination of your Account, as this term is further described in the Service Terms and Conditions and may further result in a loss of your data associated with the use of the Services.

2. Price

The prices for the Services exclude VAT and any other taxes, as applicable. VAT is the value-added tax that must be applied to all the Services.

3. Payment

Payment of the Services is to be made by credit or debit card, and any amounts due are payable upon the plan or add-on subscription (net 0). Payments are processed through a third party, which is certified in accordance with PCI Level 1 requirements. Therefore, we have no access to payment information nor subsequently store said piece of information.

You must update the payment information provided to us from time to time to ensure that it’s accurate and up-to-date. Should payment not be processed because you fail to meet the obligations outlined in this section, your access to or use of the Services may be suspended or terminated. Therefore, you warrant and represent that you will only submit payment information that is valid and that you are authorized to use.

4. Invoicing and reimbursements

The Services are invoiced in advance, with monthly or annual frequency, depending on the period contracted. You expressly authorize us to issue electronic invoices for the Services that will be sent to the email address you provided when creating your Account.

Fees are nonrefundable. We will not refund any amount nor grant any credit for contracts (including any add-ons you may have purchased from time to time) that are canceled before reaching their end date.

5. Automatically upgrading your plan

If you are under a paid plan, you may opt to automatically upgrade to the next available plan if you reach[ the response limits covered by the subscription you initially purchased. This feature is available on the ‘Settings’ menu and, if so activated, you will be expressly authorizing us to charge you for the difference between your then-current plan and the plan you are updating to, prorated to the remaining days of your subscription term. The paid plan to which you have been upgraded will be auto-renewing on a rolling basis, as further explained in the Services Terms and Conditions.