Determining Emotions With CSAT Question Type

You can assess customers’ satisfaction with a product or service by asking CSAT questions. Usually, consumers are asked to rank their level of satisfaction on a scale from 1 to 5, with 1 representing the least satisfied and 5 the most satisfied. In order to determine how satisfied customers are, businesses in the service, retail, and hospitality sectors often use CSAT questionnaires.

In SurveyPoint, you can determine the satisfaction of your customers through emoticons. This makes your survey more engaging and fun to fill out. These questions are the perfect option for you if you want to determine the level of customer satisfaction and want your survey to be crisp and short. 

  • To add a CSAT question type to your survey on SurveyPoint, open the workspace and click on “Create a new survey +”. You can also use our pre-made templates if you don’t want to start a survey from scratch. 
  • To create a new survey, click on the new survey. Once you do that, select “Long Form” from the pop-up. 
  • To create a new survey using the Long form, choose “ Start from Scratch”. This will allow you to manually input your questions and customize the survey to your needs.

  • If you already have your questions saved in .csv file, you can also go with the option to “Upload CSV” and import your questions directly into the platform.
  • After selecting your option, you will be redirected to another pop-up requesting you to fill out the required information. Simply give your survey a name and enter the other details.
  • Now, to add a new question to your survey, simply click on the “Add Question” button located in the center of your screen under the “Create Survey” section.
  • Once you click on the button, the platform will automatically generate a question box for you.

  • Alternatively, you may select the “Add section” button to make a separate section and add your question.
  • To select the type of question you want to add, simply click on the drop-down menu under “Select Question Category” and choose the CSAT option.
  • Enter your question’s heading and add any additional description that may be helpful.

Question Settings 

To enhance the functionality of your questions, you have access to a set of additional settings options located below the description box. Let’s review each of these options one by one.

  • Enable the Required option to make the question mandatory to fill out. 
  • With those steps completed, your new question is now ready to be added to your survey. Click on “Save” and proceed. 
  • You can also edit, delete, or duplicate your added question. To apply, select the corresponding buttons in the bottom right corner of the added question box.

Adding Design Elements 

To modify the design of your questions, simply click on the small brush icon (design icon) situated on the sidebar.

You can add different color options to question and answer by clicking on the down arrow option. 

  • Just click the arrow in the bottom right corner to choose the correct shade. Depending on your preference, you can use a grid, a spectrum, or some sliders to make your selection. This allows you to fine-tune the color and zero in on just the correct shade.

  • You can also change the button color by following the same procedure. 
  • To incorporate a solid color background to your question, simply click on “Background” and choose the desired color.


Please keep in mind that if you change the settings or designs of one question, similar changes will also be made to other questions in the survey.

Hope that solves all your doubts. However, if you still have questions, we are here to help. 

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